Privacy Policy

1. Introduction

Victor Melo / Vida Digital Solutions LLC ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit victormelo.app and any associated subdomains.

This policy complies with applicable U.S. privacy laws (including Florida state regulations) and the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados — LGPD, Law No. 13,709/2018).

2. Data Controller

Entity: Vida Digital Solutions LLC

Location: Miami, FL, United States

Contact: [email protected]

3. Information We Collect

We may collect the following types of information:

• Contact information: name, email, phone number — when you voluntarily submit it through our forms, WhatsApp, or booking calendar.
• Usage data: IP address, browser type, pages visited, time spent on site — collected automatically via analytics tools.
• Cookies and similar technologies: used for site functionality and analytics. See our Cookie Policy.

4. How We Use Your Information

• To respond to your inquiries and provide our services.
• To schedule and manage appointments via our booking system.
• To send follow-up communications related to your inquiry (never spam).
• To improve our website and user experience.
• To comply with legal obligations.

5. Legal Basis for Processing (LGPD)

Under the LGPD, we process your data based on:

• Consent: when you voluntarily provide your data through our forms.
• Legitimate interest: to improve our services and communicate with potential clients.
• Contract execution: when processing is necessary to fulfill a service agreement.

6. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers: GoHighLevel (CRM), Cloudflare (hosting), Stripe (payments) — all bound by their own privacy policies.
• Legal requirements: if required by law, court order, or governmental authority.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request deletion at any time.

8. Your Rights

Under U.S. law: you have the right to access, correct, or request deletion of your personal information.

Under LGPD (Brazil): you have the right to:

• Confirm the existence of data processing.
• Access your data.
• Correct incomplete, inaccurate, or outdated data.
• Request anonymization, blocking, or deletion of unnecessary data.
• Request data portability.
• Withdraw consent at any time.
• File a complaint with the ANPD (Autoridade Nacional de Proteção de Dados).

To exercise any of these rights, contact us at [email protected].

9. International Data Transfers

Your data may be transferred to and processed in the United States. By using our website, you consent to this transfer. We ensure appropriate safeguards are in place as required by the LGPD for international transfers.

10. Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption (HTTPS/TLS), access controls, and secure hosting infrastructure.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact

For questions about this privacy policy or to exercise your data rights:

Email: [email protected]

Entity: Vida Digital Solutions LLC — Miami, FL, USA